The refund is due in accordance with the law in the case of a distance contract (i.e. via our website, by phone or by e-mail). The deadline to withdraw from the contract expires after 14 days from the day on which the buyer came into possession of the goods or on which a third party other than the carrier and indicated by the buyer came into possession of the goods (i.e. from the moment of receipt of the goods). To exercise the right to withdraw from the contract, inform us of your decision by sending a completed and signed statement on paper together with the returned goods or by sending an e-mail with the content of the statement to the e-mail address m@ikigo.pl
Consequences of withdrawing from the contract
In the event of withdrawal from the contract, the buyer is obliged to return the purchased item without damage. The seller is obliged to return the payments received from the buyer, including the costs of delivering the goods. We make the return no later than within 14 days from the day on which we were informed about the decision to exercise the right to withdraw from the contract and from the moment of physical return of the goods to us. In the event of returning a defective product (e.g. damaged, without factory packaging), the seller reserves the right to reduce the value of the return by the lost value of the product.
Costs and Refunds
The buyer bears the cost of returning the goods (delivery to the warehouse at ul. Powstańców Warszawskich 29/3, 41-902 Bytom). In addition, the buyer is only liable for a decrease in the value of the goods resulting from using them in a different way than was necessary to establish the nature, characteristics and functioning of the goods. We will refund the payment using the same method that was used in the original transaction, i.e. if you paid with a payment card, we will refund the funds to the card. You do not incur any fees in connection with the return. We try to make returns immediately, in order to care for our customers.
No right of withdrawal
Please be advised that the right to withdraw from a contract concluded off-premises and remotely is not entitled to the consumer in relation to contracts for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specification or serving satisfying its individual needs, in which the subject of the service is an item that is subject to rapid deterioration or has a short shelf life, in which the subject of the service is an item delivered in a sealed package, in which the subject of the service are items which after delivery, due to their nature, are inseparably connected with other items, in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery, for the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement, for the delivery of digital content that are not recorded on a tangible medium, if the performance of the service began with the express consent of the consumer before the deadline for withdrawing from the contract and after informing him by the entrepreneur about the loss of the right to withdraw from the contract.