General Provisions
The privacy policy sets out the rules for the processing and protection of personal data provided by customers in connection with their use of the services offered by the company. The administrator of personal data is the company Ikigo spółka z ograniczoną odpowiedzialnością, registered by the District Court Katowice-Wschód, VIII Commercial Division, KRS: 0000908604
Contact details of the administrator and the personal data inspector: Marcin Grupiński, marcin.grupinski@ikigo.pl
The company has developed internal procedures and recommendations to prevent disclosure of data to unauthorized persons. The procedures introduced are in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (general data protection regulation).
Personal data is processed on the basis of the consent expressed by the client and in cases where the law authorizes the administrator to process personal data. Personal Data may be updated or supplemented at any time. The customer may at any time submit a request to delete the account in the system by sending a request to the personal data inspector.
For technical reasons, deleting an account in the system consists in transforming personal data in a way that makes it impossible to assign individual information to a specific or identifiable person. This allows for the permanent removal of links between personal data and the person to whom they relate. The transformation will not apply to personal data covered by the storage period specified in the law.
Processing of personal data
The scope of the processed data depends on the user's activity on the website.
When purchasing a product through the sales system available on the website without registering an account in the system, the name, e-mail address, telephone number and delivery address are processed.
When registering an account in the system, the name and surname, username, system login password, e-mail address, telephone number, delivery address, account registration date are processed.
When accepting and considering complaints or complaints, the date of drawing up the document, name and surname or name of the legal person, address of residence or registered office of the legal person, justification, order number, claim amount, bank account number and data needed to make the transfer (in the event of a request financial claim) and the signature of the person authorized to file a complaint.
When accepting and considering a request for a VAT invoice, the company processes the e-mail address from which the message was sent, the date of the request, name and surname or name of a legal person, address of residence or registered office of a legal person, tax identification number of a natural person or legal person, order number.
Purposes of personal data processing
The processing of personal data takes place in order to properly provide services.
Personal data is processed in order to purchase a product through the sales system, after-sales service, consider complaints and complaints, and create an account in the sales system. Personal data is processed in order to analyze statistical data for the optimization of services based on the opinions and behavior of users, application technical logs, optimization of customer service processes based on the course of sales and after-sales service processes, which is the legitimate interest of the administrator.
Personal data is processed in order to comply with legal obligations, including the issuance and subsequent storage of invoices and accounting documents, responding to complaints and complaints within the time and form provided for by regulations, and providing customers with all information that the carrier has been obliged to provide by law.
Personal data is processed in order to send commercial information or other marketing content using e-mail, based on the consent expressed by the user. Personal data is processed for archival purposes, to secure information in the event of a legal need to prove facts, which is a legitimate interest of the administrator. Personal data is processed in order to establish, pursue or defend against claims, constituting the legitimate interest of the administrator. Personal data is processed in order to respond to electronic messages sent via e-mail.
Personal data storage period
The customer's personal data will be stored until the completion of the contract of carriage and after its completion for a period corresponding to having an account in the sales system, for the period of after-sales service, until the expiry of the period of limitation of potential claims related to the purchase of a product or service, for the period necessary to fulfill the legal obligation of the administrator ( resulting from tax or accounting regulations).
The customer's personal data in the scope of sending commercial information or other marketing content via e-mail will be stored until the customer refuses or withdraws his consent to the processing of personal data for the purpose of sending commercial information or other marketing content, or until a decision is made to make the personal data outdated.
Rights related to the protection of personal data
The customer may request access to the content of his personal data, including obtaining a copy of personal data held by the administrator. The customer may request the immediate rectification of inaccurate personal data. Taking into account the purposes of processing, the data subject has the right to request completion of incomplete personal data, including by submitting an additional statement.
The customer may request the deletion of personal data if the personal data are not necessary for the purposes for which they were collected or for which they were processed, he withdrew his consent to the processing of personal data, objected to the use of personal data for the purpose of sending commercial information or other marketing content from using e-mail, personal data is processed contrary to the law.
The customer may request the restriction of personal data processing if he questions the correctness of personal data (for a period not longer than 7 days), personal data is processed contrary to the law, personal data is not necessary for the purposes for which they were collected or under which they were processed but are needed by the user in order to establish, pursue or defend claims, has objected to the use of personal data for the purpose of sending commercial information or other marketing content using e-mail.
The company deletes personal data if it requires compliance with the obligations described in the law of the European Union and the countries in which the services are provided. The customer may submit a complaint to the President of the Office for Personal Data Protection against actions or omissions on the part of the carrier in the field of personal data protection.
Recipients of personal data
Personal data may be transferred by the company to other subcontractors and business partners providing transport services and custom-made products, only to the extent necessary to complete the purchase. Personal data may be transferred by the carrier to subcontractors and business partners providing services in the field of archiving, IT, law, marketing, sales or customer service. We do not sell personal data. Personal data is not transferred outside the European Economic Area (EEA) and is not transferred to international organizations.
IT data processing
Cookie files saved on the end device are not used to identify the client and on their basis the identity of the client is not determined. The customer may deactivate the function of saving cookies and may delete existing cookies. The customer may object to the placement of cookies on the end device by changing the settings of the web browser. The settings can be changed in such a way as to block the automatic handling of cookies or inform about their placement on the device. Removing or blocking the possibility of creating cookies on the end device may lead to the loss of the ability to use important functions of the website.
Final Provisions
This privacy policy may change. The change in the content of the privacy policy will be announced in advance 7 days before the date of entry into force of the new privacy policy. The current content of the privacy policy has been made available to customers via the anigo.pl website