ONLINE STORE ANIGO REGULATIONS
General Provisions
These regulations define the general conditions, the method of providing services electronically, and sales conducted through the Anigo online store (hereinafter referred to as "the store"). The owner of this store is Ikigo spółka z ograniczoną odpowiedzialnością, based in Bytom (hereinafter referred to as "the company"), registered in the National Court Register (KRS) under number 0000908604, with NIP (EU VAT) number PL6263043464, and REGON number 389315512, with share capital of 5,000 PLN. Contact with the seller is available via email at m@anigo.pl and phone number +48 661 376 624. Registered address: ul. Kędzierzyńska 17, 41-902 Bytom. Correspondence address: ul. Powstańców Warszawskich 29/3, 41-902 Bytom.
These regulations are continuously available on the website anigo.pl, in a way that allows them to be obtained, reproduced, and stored by printing or saving to a medium at any time. The company informs that using services provided electronically may involve risks for every Internet user, such as the possibility of introducing harmful software into the Client's IT system or unauthorized acquisition and modification of their data. To avoid such risks, the Client should use appropriate technical measures, particularly antivirus software and a firewall.
To properly use the website, including placing orders through it, a computer equipped with Windows XP, 7, or 8 operating system and an Internet browser such as Internet Explorer version 11 or newer, Firefox version 28.0 or newer, Chrome version 32 or newer, Opera version 12.17 or newer, or Safari version 1.1 or newer, with cookies enabled, is required. Using the store refers to any action taken by the Client to become familiar with the content of the store.
The Client is obligated not to provide or transmit content prohibited by law (e.g., content promoting violence, defamation, or infringing on personal rights, copyrights, or other third-party rights), to use the store in a manner that does not disrupt its operation, particularly by using specific software or devices, and not to take actions such as sending or posting unsolicited commercial information (spam), using the store in a way that is not burdensome for other Clients and the Seller, and using all content within the store only for personal use. The Client must use the store in compliance with applicable laws of the Republic of Poland, the provisions of these regulations, and general Internet usage rules.
Contracts are made through the Internet, and the course of the transaction from the moment the contract is concluded to the delivery of the goods is regulated in these regulations. The contract content consists of the order confirmed by an employee and these regulations. Upon order confirmation by an employee during contact with the client, a sales contract is concluded according to the provisions of the Civil Code, binding both parties. This contract is concluded in the language corresponding to the territory from which the order is placed. In the event of a dispute regarding the fulfillment of the contract, the client has the right to turn to the Consumer Ombudsman or the common courts.
The company has designated a single contact point for communication with clients, the authorities of EU member states, the European Commission, and the Digital Services Board mentioned in the DSA Regulation. Communication at this point is conducted via the email address provided above, in Polish and English. The prices of goods in the store's assortment are expressed in Polish zloty (PLN) and euros (EUR). The seller may modify the store's assortment, product prices, and conduct or cancel promotions. Changes do not affect already concluded sales contracts for specific goods. The company is exempt from VAT based on Article 113(1) of the VAT Act of March 11, 2004 (Journal of Laws 2021, item 685, consolidated text, as amended).
Electronic Services
The company allows the use of services provided by the Seller via the store 24 hours a day, 7 days a week. The account management service is available after registration. Registration is done by filling out and accepting the registration form, made available on one of the store's pages. The account management service agreement is concluded for an indefinite period and terminates upon the client's request to delete the account.
Client account usage is possible after three consecutive steps: completing the registration form, clicking "Save," and confirming the intent to create a client account by clicking the confirmation link sent automatically to the provided email address. In the registration form, the client must provide their name and surname (or company name), residence and/or correspondence address (street, house/apartment number, postal code, city, country), email address, contact phone number, and password. For clients who are not consumers, the company name and tax identification number (NIP) are also required. The client account service is provided free of charge for an indefinite period. The client may delete their account at any time without giving a reason by sending a request to m@anigo.pl or in writing to one of the addresses listed above.
The order form service begins when the client adds the first product to the electronic shopping cart in the store. The order is placed after completing the form and the field "order with an obligation to pay." Until this point, the client can independently modify the entered data (following the displayed messages and information available on the store's website). The order form requires the client to provide their name and surname (or company name), residence and/or correspondence address, email address, contact phone number, and sales-related data such as product(s), quantity, delivery method, and payment method. For non-consumer clients, the company name and tax identification number (NIP) are also required. The order form service is free of charge and is a one-time service, ending when the order is placed or when the order process is discontinued.
The client is obligated to use the store legally and in good faith, respecting personal rights, copyrights, and intellectual property of the company and third parties. The client must provide accurate data. It is prohibited for the client to provide illegal content.
Sales Agreement
The company has the right to organize occasional contests and promotions, the terms of which will be provided on the store’s website. Promotions in the store cannot be combined unless otherwise specified by the promotion's regulations. In case of a violation of the provisions of these regulations by the client, the company, after an unsuccessful call to cease or remove the violations with an appropriate deadline, may terminate the service agreement with a 14-day notice.
All goods offered in our online store have been legally introduced to the European market, are brand new, and free from physical and legal defects. Information on delivery methods, return procedures, payments, and the privacy policy is available on the anigo.pl website, clearly described and accessible at every stage of browsing the store.
Orders are placed through the online store’s cart (by adding products to the cart and confirming the order). To properly process the placed order, it is necessary to provide the ordered goods, their quantity, phone number, email address, delivery method, payment method, delivery address, and invoicing details for an individual or a company.
After placing the order, we send an automatic confirmation via email. The next step is order acceptance by our seller, which is done via email during working hours (9:00 AM to 6:00 PM on business days). If you didn’t provide an email address, the order will be confirmed by phone.
If, despite attempts to contact the customer, we cannot confirm the order within 3 business days of placing the order, we reserve the right to cancel the order, which we will inform you about via available means (e.g., email). If you registered as a customer in our ordering system, you can cancel the order through your user panel. You can also contact our Customer Service Center via the available communication channel.
IMPORTANT! Once the shipment is handed over to the courier, we no longer have the ability to cancel the order and stop the shipment.
The prices displayed with the products, unless stated otherwise, are gross prices, meaning they include VAT. We reserve the right to change the prices presented on the website at any time, for example, due to significant exchange rate changes or price increases from our suppliers. We will inform about any changes on the store’s website. The changes do not affect orders that have been placed and confirmed by our staff.
Order Fulfillment
The delivery time depends on the selected shipping method, and the maximum order fulfillment time is 14 days from the date of order placement. Information about the fulfillment time is provided before the order is confirmed at checkout, as required by law. The shipment time is determined based on stock availability, expected deliveries, the stock levels of our suppliers, and information from distributors and manufacturers. Due to various factors (inaccurate information, technical errors, logistical obstacles, etc.), the fulfillment time may be shortened or extended.
Please note that while stock levels are updated regularly, orders are continuously being placed. This means it is possible to order a product that may have just been sold out by other customers. Order processing starts upon order confirmation, which is typically within 4 business hours after placing the order. Lack of contact with the customer regarding the order may delay its processing. Orders placed at night or on non-working days will reserve stock only once the order is confirmed. The estimated shipping time provided for a specific product does not constitute an offer as per the Civil Code.
Couriers are employees of courier companies, and we have no direct control over their performance. We can only file complaints regarding delays caused by couriers, as outlined in the contract between us and the courier company.
Complaint Procedure
The basis and scope of the company's liability to the customer, if the sold product has a physical or legal defect (warranty), are determined by applicable laws, particularly the Civil Code. The company is obligated to deliver a defect-free product to the customer. To file a complaint, please inform us by sending a completed and signed statement along with the returned product on paper or by emailing the statement to m@ikigo.pl.
It is recommended that the customer provides the following in the complaint description: information and circumstances regarding the subject of the complaint, particularly the type and date of the defect, a request for a way to bring the product into conformity with the sales agreement, or a statement on price reduction or withdrawal from the sales agreement, as well as contact details of the complainant. The above requirements are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description.
The company will respond to the customer’s complaint promptly, no later than 14 calendar days from the date of submission. Failure to respond within this period will be considered an acknowledgment of the complaint's validity. If the customer needs to return the product for the complaint or warranty process, they will be asked to send it to the following address: ul. Powstańców Warszawskich 29/3, 41-902 Bytom. However, if returning the product is impossible or excessively difficult due to the nature of the defect or the product, the customer will be asked to make the product available where it is located.
Detailed information on the possibility of using out-of-court complaint and redress procedures by customers, as well as access to these procedures, are available at the offices and websites of local consumer ombudsmen, consumer protection organizations, Provincial Trade Inspection offices, and the Office of Competition and Consumer Protection.
Customers have the following options for out-of-court complaint handling and redress:
- The customer is entitled to submit a request to a permanent consumer arbitration court, as mentioned in Article 37 of the Act of December 15, 2000, on Trade Inspection, for dispute resolution arising from the Sales Agreement. The rules for organizing and operating these courts are outlined in the Regulation of the Minister of Justice from September 25, 2001.
- The customer is entitled to submit a request to the Provincial Trade Inspector, according to Article 36 of the Trade Inspection Act, to initiate mediation proceedings for an amicable resolution of the dispute between the customer and the seller.
- The customer can also receive free assistance in resolving disputes with the seller by contacting the local consumer ombudsman or consumer protection organizations (such as the Consumer Federation or the Polish Consumers’ Association).
Returns
The return right applies if the buyer is a consumer as defined by the Civil Code. The return is in accordance with the law when the contract is concluded remotely (e.g., via our website, phone, or email). The buyer has the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the buyer has taken possession of the goods or when a third party other than the carrier, indicated by the buyer, takes possession of the goods.
In case of contract withdrawal, the buyer is obliged to return the purchased item, which must not be damaged. The seller is obliged to refund all payments received from the buyer, including delivery costs (excluding additional costs for chosen delivery methods other than the cheapest standard option). The refund is processed no later than 14 days from the day we are informed of the decision to withdraw from the contract and after the item is physically returned to us. If the returned product is not in perfect condition (e.g., damaged or without original packaging), the seller reserves the right to reduce the refund by the loss of value of the item.
The buyer bears the cost of returning the goods (to the warehouse at ul. Powstańców Warszawskich 29/3, 41-902 Bytom) and is responsible for any reduction in the product’s value resulting from its use beyond what is necessary to determine its nature, characteristics, and functioning. Refunds will be made using the same payment method used in the original transaction. The buyer will not incur any fees related to the refund. We strive to process refunds promptly to ensure customer satisfaction. To exercise the right of withdrawal, inform us by sending a signed statement together with the returned item or by emailing a statement to m@ikigo.pl.
Right to Withdraw from the Contract
A customer who has entered into a distance contract may withdraw from it within 14 calendar days without providing any reason or incurring costs, except for the cost of returning the item. To meet the deadline, it is sufficient to send a withdrawal statement before the deadline expires. The statement can be sent in writing to ul. Powstańców Warszawskich 29/3, 41-902 Bytom, or by email to m@ikigo.pl.
An example withdrawal form is included in Annex 2 to the Consumer Rights Act. The withdrawal period begins:
- for a contract in which the company transfers ownership of a product (e.g., a sales contract) – from the moment the consumer or a third party other than the carrier takes possession of the product;
- for contracts involving multiple products delivered separately or in parts – from the moment of possession of the last product, batch, or part;
- for other contracts – from the contract conclusion date.
When withdrawing from a distance contract, the contract is considered void. The company must refund all payments received from the customer, including delivery costs (except for additional costs resulting from the customer selecting a delivery method other than the cheapest standard delivery option). The company will refund the payment using the same method as used by the customer, unless the customer agrees to another method that incurs no additional costs. If the company has not offered to collect the product from the customer, it may withhold the refund until it receives the product or proof of its return, whichever comes first.
The customer must return the product to the company within 14 calendar days from the date of contract withdrawal. The customer bears the costs of returning the product directly.
Provisions for Entrepreneurs
This section of the terms and conditions applies to customers who are not consumers. The company has the right to withdraw from the sales contract concluded with a customer who is not a consumer within 14 calendar days from the date of its conclusion. Withdrawal from the sales contract in this case can occur without providing a reason and does not give rise to any claims from the non-consumer customer against the company. For customers who are not consumers, the company reserves the right to limit available payment methods, including requiring full or partial prepayment, regardless of the payment method chosen by the customer and the fact that a sales contract has been concluded.
Upon the product being handed over to the carrier, all benefits and burdens related to the product, as well as the risk of accidental loss or damage, pass to the non-consumer customer. In such cases, the company is not responsible for any loss, shortage, or damage to the product that occurs from the time it is accepted for transport until it is delivered to the customer, nor for any delay in shipment. If the product is shipped to the customer via a carrier, the non-consumer customer is required to inspect the shipment in a manner appropriate for such shipments. If the customer finds any loss or damage to the product during transport, they are required to take all necessary steps to establish the carrier's liability.
Pursuant to Article 558 § 1 of the Civil Code, the company's liability for defects in the product under the warranty is excluded in relation to a non-consumer customer. For customers who are not consumers, the company may terminate the contract for electronic services with immediate effect and without providing reasons by sending an appropriate statement to the customer.
The company’s liability towards a customer who is not a consumer, regardless of the legal basis, is limited - both within a single claim and for all claims in total - to the amount of the paid price and delivery costs under the sales contract, but not exceeding the amount of one thousand Polish zlotys (PLN). The company is only liable to the non-consumer customer for typical damages foreseeable at the time of concluding the contract and is not liable for lost profits.
Purchase
For all goods purchased in our online store and physical outlets, we issue a proof of purchase in one of the following forms:
- A fiscal receipt (issued for every order, in accordance with current VAT regulations. A receipt up to 450 PLN gross (100 EUR) with the buyer's tax ID constitutes a simplified invoice, equivalent to a standard invoice. For such receipts (with the buyer's tax ID), the buyer does not need to additionally request a regular invoice to confirm the purchase).
- A non-VAT invoice (upon request, based on the provided details).
If you wish to receive one of the types of invoices, please fill in the appropriate fields in the form when placing the order through the website. For shipped goods, proof of purchase in the form of a VAT invoice or personalized invoice will be sent electronically to the email address provided with the order. According to the Regulation of the Minister of Finance from December 11, 2012 (Journal of Laws No. 0 of 2012, item 1428), an invoice does not need to contain the designation ORIGINAL/COPY and does not require the stamp or signature of the issuer.
Final Provisions
The company reserves the right to unilaterally amend the terms and conditions as specified in this section and only in the event of the introduction of new services related to the store, changes in delivery or payment methods, modifications to the purchasing process, account creation procedures, or changes in legal regulations that require adjustments to these terms, particularly changes in regulations regarding consumer protection, electronic service provision, or personal data protection. In such cases, the terms and conditions may be amended to the extent necessary to align with new legal requirements.
In the event of one of these causes, the company will send a notification to customers to the email addresses provided in the store, informing them of the planned changes to the terms and conditions, along with the text of the new terms. The notification will be sent to buyers at least 14 days before the planned changes come into effect. A buyer who does not accept the planned changes may terminate the account agreement as outlined in the terms and conditions. If the buyer does not terminate the account agreement before the new version of the terms comes into effect, the new version will become binding on the customer as of the date specified as the effective date of the new terms.
Please be informed that the platform for the online dispute resolution system for contracts concluded at a distance between consumers and businesses is available at http://ec.europa.eu/consumers/odr/. The platform serves as an access point for consumers and businesses wishing to use out-of-court dispute resolution for online transactions.
The court competent to resolve disputes covered by the terms and conditions is the court having jurisdiction over the company's registered office, except for disputes against consumers and sole proprietors, where the generally applicable legal provisions concerning court jurisdiction apply.